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Activation bug when migrating from Windows 7 to 10

Posted: Wed Jul 29, 2015 7:33 pm
by pauloblank
Today my notebook got a Windows 10 install, over Windows 7. S3D was working OK before (W7), but now when I try to run in, it says my license is already used in other machine, and I need to go to Help->Deactivate. But I'm running the same license in the same machine. Now it's not possible to acess help to deactivate...
What can I do to reset my activation ?
Thanks,
Paulo

Re: Activation bug when migrating from Windows 7 to 10

Posted: Thu Jul 30, 2015 6:13 am
by BaudR8
try manually resetting your license from your account page:

https://cloud.simplify3d.com/account

Re: Activation bug when migrating from Windows 7 to 10

Posted: Thu Jul 30, 2015 10:47 am
by JATMN
This post should be *Pinned* because I know there will be a flood of these complaints now that windows 10 is rolling out.