Simplify3D User Forum

I have forgotten the password and email address I used to license S3D, so as a result I can't do a password reset on the S3D web site. It insists in requesting both the user name AND email address before issuing a password reset email. So I can't now re-install my licensed copy of S3D until the folks at S3D respond to my support request - hopefully that won't be too long, I'm down until that response is made.

I'm wondering why S3D want me to provide both my user name and email address to get a password reset? It seems to me that if you can supply the user name (which I do know), then the S3D system knows where to send the request to. That's the way that all other online systems I use work and S3D's arrangement is frustrating - and causes lost time for S3D staff who have to respond to requests that their system denies.

That's pretty standard. Someone's username is usually publicly visible, so it can't be used as a security check. That's why they require the email address as well for verification. A lot of sites do this.

Anyways, there's a form you can use if you forgot your username: https://cloud.simplify3d.com/account/username/forgot

That will send your username to the registered email address. So assuming you own that email address, you can easily see what account the software was registered to.

I found the serial number in the early hours this morning in an old backup, so problem resolved.

Over a period of time I have used different email addresses, so trying to provide both user name and email address would be problematical.