Hah, well I think that's the first time I've heard someone say that! The S3D supports typically come off extremely easily with the stock settings. Of course, if you made your own profile or you're using your own printer, your mileage may vary.
If you want them to remove easier, you can increase the "Horizontal offset from part" and increase the number of "Upper separation layers". You may also want to decrease the "support infill percentage". I would also disable dense support if you're having trouble with adhesion, since that isn't going to help (just set dense support layers to zero to disable).
Just out of curiosity, what ARE the stock support settings? I'm using a Robo 3D R1 Plus and most of the time, I have to cut away the part of the support that touches the item that I printed and also sand it smooth. When I first bought the printer, supports just peeled away and left no ugly roughness. I've watched every video I can find and I haven't been able to resolve this problem.
BTW, I'm using ABS for most of my prints at 230 degrees, 0.1mm layer height.
You're going to hear it again. Using the stock settings, I HAVE broken parts a couple of times while trying to remove the support (Kodama Trinus, PLA @ 200C, 0.2 layer height, 3 top/bottom layers, 2 side layers, 20% infill). I did mess with the settings as suggested here until I got it easier to remove but it still leaves a really rough surface that requires sanding.