Simplify3D 3.0.2 crashes when launching

[nlnpereira]

Just as the title says. I reinstalled the S3D software in my Windows 7 64bit laptop, and now it just crashes when I try to launch it. What gives???



And here is the rest of that error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SIMPLI~1.EXE
Application Version: 3.0.2.0
Application Timestamp: 55d0f27f
Fault Module Name: ig4icd64.dll
Fault Module Version: 8.15.10.2086
Fault Module Timestamp: 4b8006e0
Exception Code: c0000005
Exception Offset: 000000000066f0a3
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ce31
Additional Information 2: ce3157b7810fa1ce68a97dfe88ced0c9
Additional Information 3: df89
Additional Information 4: df898cc89e647f44f2152b125bfac166

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[CompoundCarl]

That error is actually from your graphics driver. So try updating your drivers. Whatever version you have installed right now is probably not compatible.

I've heard others that actually had multiple cards or multiple graphics modes. Just launching the software with the correct mode/card may help too

[nlnpereira]

So, it was working fine with the same Windows 7 driver two days ago, but not it will not work? How is that possible?

[CompoundCarl]

Don't know, but that log clearly shows it's coming from the driver. Maybe it got corrupted? Or maybe as you changed settings in S3D you eventually encountered a feature that your graphics card doesn't support, so now it won't open.

If you want, you can try the steps below which should reset S3D to it's stock state. That way if the problem is due to a setting you changed, it should at least get the software to open.

• Go to Start > Run (or just press Windows+R) and type "regedit" to open the registry editor. Then go to the HKEY_CURRENT_USER\Software directory and delete the Simplify3D folder and all sub-keys.
• Delete all file in the following directory: C:\Users\<YourUsernameHere>\AppData\Local\Simplify3D. This is a hidden directory, so you may need to enable viewing hidden files and folders to see it in an explorer window

[toeharp]

Any update on this issue? I've recently had the same problem, and would be interested in the outcome of this post.

I installed Simplify3D on one computer just fine, but when trying to install on a second (more powerful) computer, I get the program crash on launch, as described above. The only difference: my install NEVER worked - it always crashed.

That said, the Windows 7 problem signature is slightly different. Did updating the graphics driver work for you? I'm not familiar with what part of the Problem Signature made it obvious it was a video driver - Fault Module Name? If so, mine is again different than posted above.

Code: Select all

Problem signature:
  Problem Event Name:	BEX64
  Application Name:	Simplify3D.exe
  Application Version:	3.0.2.0
  Application Timestamp:	55d0f27f
  Fault Module Name:	StackHash_1dc2
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Offset:	0000000000000000
  Exception Code:	c0000005
  Exception Data:	0000000000000008
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Information 1:	1dc2
  Additional Information 2:	1dc22fb1de37d348f27e54dbb5278e7d
  Additional Information 3:	eae3
  Additional Information 4:	eae36a4b5ffb27c9d33117f4125a75c2

[CompoundCarl]

That "StackHash_1dc2" error is actually a Windows error. I would recommend reinstalling your graphics driver to be sure, and it seems others on the internet also had success by turning off DEP or reinstalling windows. There's plenty of threads about it on the internet, so feel free to search on your own (here's one that seemed useful: http://answers.microsoft.com/en-us/wind ... 7e7f611fc6)

[SimpleScott]

I had one machine where S3D consistently crashed. The crash report implicated the video driver, but it happened with every version of the driver available.

S3D has a "Use legacy graphics mode" setting under Tools, Options, Visualization which by default is "off". Turning this "on" eliminated the crashing for me. Presumably (just a guess) this mode prevents S3D from using some of the more recent OpenGL api calls, which means if the problem is with your video driver's OpenGL implementation then this setting may help.

Of course since S3D was crashing immediately on startup, I was unable to choose that option through the interface. So I resorted to changing it manually via the registry editor. After changing this value from the default "false" to "true", S3D started and ran normally on that machine rather than crashing.
HKEY_CURRENT_USER\Software\Simplify3D\S3D-Software\MainOptions, legacyGraphicsMode

So you can give that a try... It may or may not help depending on what your problem actually is, but is easy to try and easy to change back to "false" if it doesn't help.

[toeharp]

Just to close the loop for my comment... After looking thru the device manager list for display drivers, I discovered this new Laptop actually had two video cards: one Intel integrated, but also had an AMD FirePro card (which is odd, as I have never seen any AMD software installed nor running). Anyway, since upgrading the AMD device driver via the device manager directly, Simplify3D launches just fine.

So - score one for updating drivers ( that I didn't know I had).

Thanks all, happy printing.