Factory File Support Doesnt Save

[ReneeCelDesigns]

Hi,

I use Simplify3D all the time and since the 2.2.0 update I have notices that support structure that I have placed vanishes when I save a Factory File.

Ok so what happens; I add support to an item, duplicate the model as I want 2 models with the same support, I then save as a Factory File. When I go to reopen the Factory File a day later all the support structure is gone and Simplify adds its own automatic support, which is consequently in the wrong place. I then print and half way through the print I notice that the supports are all wrong and realise what has happened! rather annoying.

Is anyone else finding this??? and can it be fixed please .

Thanks,
Lukas

[Steamkraft]

i also have the same Problem - all Manual placed supports are gone

[TimEdwards]

Yup, I just ran across this, too. Didn't do too much with manual supports before. Is this a new "feature" of 2.2.0?

[dotster77]

same here.. I submitted a bug report the say 2.2.0 came out.. it's a big issue that needs a quick fix..

[ReneeCelDesigns]

Glad to hear im not the only one seeing this. And I agree that this needs a quick fix... I print a lot of batch prints for selling and this bug will make it almost non-economical as it will take so long to add supports each time I want to print a batch.

Hope this get fixed soon. I have emails Simplify 3D so they are aware of the issue.

[ashleywebster]

Noticed this the day 2.20 came out and emailed them. Their response said they would look into it "ASAP". I'm going to follow up in a few days.

[masnart39]

Same problem here. In previous versions, when I re-open a factory file, my original support strategy is there.