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by S3D-Jake
Thu Feb 28, 2019 9:00 am
Forum: Troubleshooting and Bug Reports
Topic: Bug in 4.1 with search overhang
Replies: 12
Views: 568

Re: Bug in 4.1 with search overhang

Hello everyone! Thanks for your interest in this issue's progress. Please send your factory files to our support team through our contact form or upload them and share the link here. We cannot give specific tips for working around this without your factory files.
by S3D-Jake
Wed Feb 20, 2019 3:22 pm
Forum: Troubleshooting and Bug Reports
Topic: STL Orientation on Import
Replies: 3
Views: 105

Re: STL Orientation on Import

If you can't resolve the issue by changing your design settings in Fusion 360 you can always try using an import action from the Tools > Options > Model options menu. Your options there are scale, translate and rotate!

https://www.youtube.com/watch?v=E8ytvwfCn5g
by S3D-Jake
Wed Feb 20, 2019 3:19 pm
Forum: Troubleshooting and Bug Reports
Topic: Under extrusion in auto high quality while perfect in auto medium
Replies: 10
Views: 909

Re: Under extrusion in auto high quality while perfect in auto medium

Having the same issue with high quality prints under extruding. Anyone find a fix for this issue? If the issue is showing during the first layer, you likely need to increase your first layer height %. If your first layer height % setting is below 100% you will see that adjustment also reflected in ...
by S3D-Jake
Wed Feb 20, 2019 3:17 pm
Forum: Feature Requests
Topic: Send GCode Directly to OctoPrint
Replies: 103
Views: 54333

Re: Send GCode Directly to OctoPrint

When you select the print to file button foee it call up the file dialog? Mine is doing this and the pi never sees the files. Terminal Commands for post processing are run after you save the file, so the file dialog will display. After you name the file and it gets saved, the scripts will then be e...
by S3D-Jake
Wed Feb 20, 2019 3:15 pm
Forum: General Discussion and Tips
Topic: Paid upgrade For 2019 upcoming Version 5.0
Replies: 40
Views: 4976

Re: Paid upgrade For 2019 upcoming Version 5.0

We actually already provide 1 year of free software updates along with your license purchase. This means that if you purchased the software now, you would still be able to upgrade to any version released within the next 12 months for free. https://www.simplify3d.com/support/faq/#faq-5690 As Chris sa...
by S3D-Jake
Wed Feb 20, 2019 3:02 pm
Forum: Troubleshooting and Bug Reports
Topic: Exterior seam
Replies: 7
Views: 1222

Re: Exterior seam

Hannah,

The outline printing sequence is alterable using the Outline direction toggle for inside-out / outside-in toggle in the layer tab.

More on layer tab settings: viewtopic.php?f=8&t=1941
by S3D-Jake
Tue Feb 19, 2019 11:52 am
Forum: Troubleshooting and Bug Reports
Topic: Prusa i3 mk2 - 'machine does not support plaintext .gcode files'
Replies: 2
Views: 80

Re: Prusa i3 mk2 - 'machine does not support plaintext .gcode files'

The printer speaks plaintext G-Code, as we have one in our office for testing. It appears from the READ: G90 that the communication is presenting with non-standard replies to standard G-Code commands. Have you tried walking through our guide to connecting to USB printers? https://www.simplify3d.com/...
by S3D-Jake
Tue Feb 19, 2019 11:24 am
Forum: Troubleshooting and Bug Reports
Topic: G1 E-4.5000 F3000 in start of GCODE??
Replies: 2
Views: 83

Re: G1 E-4.5000 F3000 in start of GCODE??

Hi guys, The initial retract is done before the move to the skirt. You'll also see that after moving to the starting point of the skirt that the E value is advanced to -0.1 mm which is correct according to your assigned extra restart distance of -0.1mm. If you want to remove that retraction use the ...
by S3D-Jake
Tue Feb 19, 2019 11:09 am
Forum: Troubleshooting and Bug Reports
Topic: Single outline corkscrew (vase mode) issue.
Replies: 1
Views: 52

Re: Single outline corkscrew (vase mode) issue.

Thanks for your bug submission. We've seen this reported a few times already since 4.1's release. If you would like to attach your factory file, I can add it as a test case or our development and engineering teams.
by S3D-Jake
Fri Feb 15, 2019 8:59 am
Forum: Troubleshooting and Bug Reports
Topic: Outer perimeter seam optimisation
Replies: 5
Views: 689

Re: Outer perimeter seam optimisation

Hi guys! Thanks for reporting this issue. We're aware of the change in functionality and it was not intended. I'd look for a fix in our next update.

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