Update from 4.1.2 to 5.0.0 - Failed to activate software

[mcamou]

I just upgraded my license from 4.1.2 to 5.0.0 and downloaded Simplify3D. I started Simplify3D, got the username/password dialog, and entered my credentials. I then got a dialog stating "Failed to activate software. The software will now exit" with just an OK button. Starting it up again directly shows this dialog (no credentials dialog).

Running it from the command line via LaunchScript.sh says "connect failed: no such file or directory".

I am running Kubuntu 22.10.

Any ideas? It's frustrating, having paid for the upgrade and now it's broken.

[mcamou]

Interestingly, running `strace ./Simplify3D` does start up, but the menu and buttons do nothing and the "Detailed Statistics" button results in a SIGSEGV.

[Bench]

I just upgraded my license from 4.1.2 to 5.0.0 and downloaded Simplify3D. I started Simplify3D, got the username/password dialog, and entered my credentials. I then got a dialog stating "Failed to activate software. The software will now exit" with just an OK button. Starting it up again directly shows this dialog (no credentials dialog).

Running it from the command line via LaunchScript.sh says "connect failed: no such file or directory".

I am running Kubuntu 22.10.

Any ideas? It's frustrating, having paid for the upgrade and now it's broken.

This sounds like the same problem I had, detailed in this post. The only way I could get V5 to start up is to run it as root, and that's no solution.

For what it's worth, I think the "connect failed: no such file or directory" message is unrelated. I saw that error in the shell before entering my credentials, and I'm pretty sure I also saw it when I ran it as root and was able to launch the program.

I exchanged several emails with support and got nowhere. In the end I gave up and requested a refund at two weeks so I wouldn't be stuck paying for a product that didn't work.

[mcamou]

Thanks to @Bench's reply, I found a workaround.

* In your home directory, `rm -rf .config/Simplify3D .local/share/Simplify3D` (this might not be necessary)
* Run `sudo -s` and run `LaunchScript.sh`
* Register
* Once you get the main interface, exit out of Simplify3D
* Run `sudo -s` and `cp -r /root/.config/Simplify3D $HOME/.config; cp -r /root/.local/share/Simplify3D $HOME/.local/share; chown -R youruser:yourgroup $HOME/.config/Simplify3D $HOME/.local/share/Simplify3D`

Now you will be able to run Simplify3D as your normal user. At this point I've started it and checked that it runs. Of course, all of my profiles and settings have been lost. Checking permissions before and after shows no difference, so my feeling is that it might be some setting from v4 that is making v5 crash.

I am now wondering whether to set everything up again (hopefully I can somehow import the settings from v4), or, if I have to configure everything from scratch again, to ask for a refund and switch to another slicer. I need to figure out where all the v4 settings (including my custom profiles) are stored, and hope that they are compatible with v5.

[DaveTea]

Hmm. Good info but this does not work for me.

So nice of a company to provide a Linux version but not so nice when installations fail on the current version of Ubuntu. Ya know, some obscure distro that nobody uses...

This probably wont even get posted. The moderation here is insane for commercial software. You can pay but it doesnt mean your post will show up! Never seen anything like this.

[S3D-Jason]

* Run `sudo -s` and `cp -r /root/.config/Simplify3D $HOME/.config; cp -r /root/.local/share/Simplify3D $HOME/.local/share; chown -R youruser:yourgroup $HOME/.config/Simplify3D $HOME/.local/share/Simplify3D`

This is a good idea. If you ever run the software as a different user, you can check these other directories to see if there are files stored in those locations. For example, here's where they should be stored by default for a user named "jason" or root:

local user "jason"
/home/jason/.config/Simplify3D/S3D-Software-V5.conf
/home/jason/.local/share/Simplify3D/S3D-Software-V5

root
/root/.config/Simplify3D/S3D-Software-V5.conf
/root/.local/share/Simplify3D/S3D-Software-V5

If you never run the software as root, you shouldn't see any files in the second set of directories. The .conf file stores your preferences and all the stuff in the 2nd folder is where your profiles and other working data is stored.

I am now wondering whether to set everything up again (hopefully I can somehow import the settings from v4), or, if I have to configure everything from scratch again, to ask for a refund and switch to another slicer. I need to figure out where all the v4 settings (including my custom profiles) are stored, and hope that they are compatible with v5.

V5 already has a migration assistant that will migrate all settings and profiles from V4. Just go to Help > Migration Assistant. The files are stored separately between V4 and V5, so once you run the migration you should see them show up.

[quadcells]

I just bought V5, installed it on a new laptop Windows 11 and I get the same error "Failed to activate software".
I sent an email to Simplify3D and no response.
But if I install 4.1.2 on the same laptop it works fine.

[S3D-Jason]

I think this thread is specific to Linux installation issues, so if you're seeing something on Windows I might suggest making a different thread.